We are looking for a
Business Process Manager
Avafin is currently looking for a talented individual to join our international team as Business Process Manager within our Group Service department.
If You are interested in customer support processes, have a passion for managing different projects and initiatives, and possess strong logical thinking, this is a perfect role for You!
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Your key role will be to
- • Analyze current business processes to determine improvement opportunities and address inefficiencies, monitor implemented changes and adjust as needed
- • Evaluate and resolve operational risks to ensure business continuity
- • Collaborate with international teams and departments to understand their needs and requirements and ensure process alignment across the company
- • Define IT requirements for projects and process changes
- • Take ownership of local and international projects by overseeing their development, implementation, and timely delivery, as well as supporting stakeholders during and post-launch
- • Oversee and guide our Customer Service teams’ managers, monitor and report on their adherence to quality standards, support needed improvements and decision-making processes
We will offer you
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Salary EUR 2000-3000 and yearly bonus
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Conferences and training
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Encouraging environment
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International exposure
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Meaningful projects
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Hybrid working and flexible hours
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Work-life balance
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Additional days off program
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Health insurance
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Modern office and free parking
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Occasional gifts
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Fun events and team buildings
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Supportive and friendly team
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Snacks and drinks
We expect from you
- • Higher education in Business, Project Management, or a related field
- • 2+ years of experience working with customer support centers, telecommunication or related industries
- • Fluency in English, both written and spoken
- • Good communication and presentation skills
- • Good command of MS Office, Confluence, Jira, or similar work collaboration tools
- • Strong analytical and problem-solving skills
- • A proactive and independent approach with strong attention to details
Location
- Riga
- Hybrid
Type
- Full time
If this is your job
Apply now
AVAFIN HOLDING LTD
TAX No. CY 10335345O
40 Kimonos Street
3095, Limassol, Cyprus
© 2022